Versand

ALL ORDERS HAVE A MINIMUM PROCESS TIME OF 2-4 BUSINESS DAYS BUT MAY TAKE UP TO 5-6 BUSINESS DAYS TO SHIP. THIS INCLUDES ORDERS WITH EXPEDITED SHIPPING. 

PERSONALIZED ITEMS CAN TAKE AN ADDITIONAL 3-4 BUSINESS DAYS. 

Shipping Information

Shipping options are available anywhere in the continental Europe. Some restrictions apply.

Please carefully review your shipping address before submitting your order to us. Once your order ships, we are unable to make changes to the order or to the shipping address.

*Due to COVID-19, your order may ship later than expected. Please allow an additional 1-3 business days.  

Shipping Rates and Options

Shipping options and shipping rates will be provided for you via email. We will ship your order using the shipping forwarder of your choice or ours. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address. The estimated delivery date is based on the selected shipping method. Shipping dates are based on business days, they do not include weekends or holidays. 

Free Standard Shipping

Orders that qualify for free shipping are shipped standard delivery. Standard delivery can take up to 7-10 days, excluding Sunday. Free shipping is valid for domestic orders of € 5000,- or more (pretax) after promotions and discounts are applied. Items being shipped freight, i.e. large products that weigh 75 or more lbs, does not qualify for free shipping. 

Standard delivery (7-10 days, excluding Sunday)

Most orders are dispatched by international forwarder. If the forwarder can't reach your business the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, with the front desk staff (e.g., business address, apartment complex, etc.), or provide a re-delivery and/or pickup option.  

Expedited Shipping

IMPORTANT: Expedited shipping applies to the shipping method only. The estimated order processing time of 2-4 business days still applies to orders being shipped with Expedited Shipping.  

Please note, as a result of Covid-19, FedEx has Suspended the Money Back Guarantee for all express shipping methods. This does not mean your package will not arrive within the expedited time frame, however, it cannot be guaranteed due to the possibility of unforeseen delays. 

Click here for more information: https://www.fedex.com/content/dam/fedex/lac-latin-america/MVP/images/2020/Q3/LAC_EN_2020_2_web_pdf_NA_Customer_Facing_Service_Impact_service_alert_923409606.pdf

Expedited shipping service is provided by FedEx. Estimated delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. FedEx does not deliver to Post Office Boxes. If you request to have your order shipped FedEx Express to a P.O. Box, your order may be delayed and/or canceled. 

• FedEx Next Day – Delivered in 1 business day
• FedEx 2-Day – Delivered in 2 business days
• FedEx Saver - Delivered in 3 business days
• FedEx Home – Delivered in 3 - 4 business days

Orders valued at $300 or more will require a delivery signature. We do this to protect customer’s packages from theft or incorrect delivery/recipient. 

FedEx Delivery Manager

With a qualifying FedEx shipping service, FedEx Delivery Manager allows you to customize and monitor your FedEx deliveries. Once you create your account, you will have access to many complimentary services, such as delivery notifications, request to hold packages at a FedEx location provide delivery instructions, sign for delivery in advance and more. Sign up is free. This service is only valid with FedEx Express^®, FedEx Ground^®, and FedEx Home Delivery^® shipping service.  

For more information, or to sign up for FedEx Delivery Manager, please visit the following link: https://www.fedex.com/apps/fdmenrollment/

Delivery Issues - undelivered, lost, stolen, or missing packages

Once your package ships, we are not responsible for lost, stolen or undelivered packages. If your tracking number was updated with a delivery status but it is not in your mailbox, parcel locker, or delivered to your door, for USPS or FedEx SmartPost (standard shipping), please contact your local post office. For FedEx Express shipping, please contact 1-800-436-3339.

Delayed Delivery 

If your package is delayed in transit due to an incorrect shipping address, inviability, refusal to accept the delivery, the shipment was scheduled the Wednesday prior to Thanksgiving or 7 calendar days prior to Christmas, the shipment was rerouted to an alternative address or to a FedEx Hold Location, a security or other regulatory delay, national or local disputes, strikes resulting in labor/service disruption, shortage caused by public health or public safety circumstances, natural disasters or preparation thereof (e.g. floods, hurricanes, tornados, inclement weather) or other conditions that present danger to carriers, staff, or the general public, shipping fees are not refunded. 

Your package is considered "late" if it arrives later than the combined "ship by" date and the shipping time frame quoted on our policy page (if the order arrives later than 4 business days of processing time when calculated with the estimated transit time provided by the shipping provider, it is late, e.g., 4 days of processing time with Next day shipping would be late if it does not arrive by the 5^th business day from the order date, regardless of how early we processed and shipped the order). If the order arrives late and you paid for expedited shipping, if/when Lucky Shot USA receives a credit from the shipping provider, we will refund you for the applicable shipping charge. The amount refunded depends on the amount credited by the provider. Late claims and shipping refunds are not guaranteed.    

Return to Sender

If your package is "undelivered" due to an incorrect or incomplete shipping address and it is returned to us, we will attempt to contact you within 5-7 business days for a re-delivery solution. If we are unable to reach you, or contact is not possible, we will refund the order, less shipping costs, and (if applicable) restocking fees.

Missing Package

It is common for USPS to scan your Missing Package package "Delivered" 1-2 days before making the final delivery. If your tracking information shows that your package was delivered but you have not received it, please check to make sure that the address you provided us with is correct. If the address is correct, please check to see if the package was delivered to a parcel locker, left with a neighbor, or with a receptionist. If you live in an area that has a residential management office (e.g. apartment complex, condominium, etc.), please contact management to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will often leave it with management for safe keeping. 

Another possibility is that your package was misrouted to the incorrect mail carrier. When this occurs, it’s usually corrected by the mail carrier right away and delivered within 1-2 days. 

If your tracking information indicates your package was delivered but you are unable to locate it, after you have followed all of the aforementioned steps, please contact Customer Support 5 days after receiving the delivery notice for next steps. 

Sign up for USPS Informed Delivery®

Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-size mail pieces and manage their packages scheduled to arrive soon and makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. You can view incoming mail, manage your mail pieces and sign up for re-delivery.

Package re-delivery is only available after a failed delivery attempt. You will not see a re-delivery option for your package if an initial delivery attempt has not happened. Additionally, once a package delivery attempt is marked as a final notice, there are set timelines for when the package will be returned to the sender. Your packages will be returned to the sender on the date indicated in this set timeline unless you arrange a re-delivery or come to pick up your mail at your local Post Office™ facility before this date.

For more information, or to sign up for free, please click on the following link (you will be redirected to USPS’s Informed Delivery website): https://informeddelivery.usps.com

Shipping Errors or Damaged Items

If you are dissatisfied with your purchase due to a shipping error, missing an item, or your item(s) arrived damaged, please send an email to sales@luckyshotusa.eu to report the error or damage. We may request an image of the item(s) you received, along with the packaging and invoice. Once we receive the information, a customer support representative will contact you with information on obtaining a refund or replacement.